CLIENT EXPERIENCE CONSULTING

Sometimes one on one help is well, just what you want - to have someone who'll listen, someone who'll help, someone who'll guide you to exactly where you want to go. 

WELL, YOU'VE FOUND IT.

SO MANY QUESTIONS

The fact of the matter is, the client experience is ever evolving. Sure there are systems and processes that stay the same, but with each new client and project, you find yourself with new questions.

Then add in a changing world, and phew, things can get really confusing!

IT'S TIME FOR A CLEAR PATH TO EXCELLENCE.

ONE ON ONE TIME

That's why you want time to yourself, to get the answers you're looking for. To find out what's right for you, your firm, & your clients. The kind of client experience you want to provide is exclusive to you, so that's why you want answers that are exclusive to you as well.

A WELL-TAILORED EXPERIENCE, A WELL-TAILORED CONSULTATION.

CLIENT EXPERIENCE GUIDANCE, FINALLY

And let's be honest, who doesn't want help with their clients? Who doesn't find themselves at some point thinking, "what am I supposed to do about this?!" when it comes to dealing with a design client. And then having no one to turn to other than friends or family. Well, thankfully, those days are over.

NOW YOU'VE GOT A FRIEND IN ME, AND A RESOURCE.

"An Incredible Client Experience Coach"

"Thank you very much for taking the time to do the two coaching calls with me. They have been SO incredibly helpful and have generated some really great ideas for me. I am super excited to move forward with my business, and I am confident that, in part thanks to you, it will be a success! 

You are an incredible client experience coach and the only one I would ever consider, enlist the help of, and recommend! I will absolutely be purchasing more coaching calls in the future, and I can't wait to get started with delivering a top-notch experience for my clients."
Emma Navajas of Emma Elizabeth Interiors

WHAT CAN WE TALK ABOUT?

From Luxury to Challenges

So what kind of guidance can you get during our video call? Well, as long as it's about the client experience, you can get advice on it! Anything from how to pamper clients who seem to have everything, to successfully handling an upset client, I'm here to get you the answers you need.

Here's a list of just some of the things we can discuss during our call:

  • How to handle the realities and challenges of the client experience, and resulting unhappy clients, during COVID-19

  • Ideas for special events, pampering, and gifts that are exclusive to you and your area

  • How to get your employees engaged and empowered to begin, and then maintain, delivering a high end service experience

The List Goes On

  • How to handle a serious client incident during a design project without damaging the relationship you have

  • Feedback on the goals and ideas you have for upgrading your client experience 

  • Ways to differentiate yourself by providing an exceptional experience

  • An understanding of why you're having the same issues with clients and how to stop the cycle

  • Feedback on your client documents and how to make them more "client friendly"

  • And so much more -  if it's about clients and how to make them happy, I can help! 

HOW IT WORKS

1. As you begin to purchase your video consult, you'll be asked to enter your email & create a password.

2. Once you've completed your purchase, you'll gain instant access to your account where you'll be able to book your time & fill in a pre- consult questionnaire.

3. You'll then receive two email reminders - one 3 days before our call & one 8 hours before our call with the Zoom link, agenda, &  notes on how to prepare.

4. At the time of the meeting, you'll login to the call using the Zoom link you were emailed. Then we'll have fun tackling the questions you provided in the questionnaire & anymore there's time for!

5. Within 24 hours after the call, your recorded video consult will be uploaded to your account.

LET'S GET STARTED!

30 Minute Video Call

So if after reading everything you find yourself thinking, "oh my gosh, I need this!" then all you have to do now is decide if you need 30 minutes or an 1 hour! And the rest will be history.
30 Minutes - $125

1 Hour Video Call

Let's get you where you need to go with your client experience. Let's take it to the next level. Let's make it shine. Let's turn clients into adoring fans. 
1 Hour - $200

THIS IS YOUR TIME.

All day every day you're working hard for your clients, really hard. Listening to them, providing what they want, and doing nothing short of a miracle. But now, it's your turn.

It's your turn to the be the client. It's your turn to have someone else listen.

IT'S YOUR TURN TO MAKE YOUR DREAMS COME TRUE.