Designing the Design Process: The Foundation of an Exceptional Client Experience by Ashley Uhl

"END THE YEAR, END THE COURSE CHALLENGE"

Sometimes taking a pre-recorded course is HARD. Sure, the schedule is on your own time and it doesn't matter whether you're wearing a blazer or a beaten up sweatshirt, but the experience just isn't the same and often it never gets finished.

That's why, we're adding a LIVE element to the course and throwing down a challenge - to the end course, and the year, together.

HERE'S HOW THE CHALLENGE WORKS

1. Once you purchase the course, you'll be automatically added to our challenge list and will receive a "Welcome to the Challenge" email on Friday, November 13th with links for our LIVE Zoom calls and info on how to get the most out of our time together.

2. On Monday, November 16th at 9 AM CT the challenge officially kicks off , and at that time you’ll receive an email with a kick off video, along with the reminder and recommended schedule for finishing Modules 1-4, and Zoom links for the following calls.

2. On Monday, November 23rd, we’ll have our 1st LIVE Zoom call at 9:45 AM CT. We’ll spend about 20 minutes talking about some of the key topics from Modules 1-4 and how they can be applied for more success with clients, and about 10 minutes answering questions.

3. On Monday, November 30th, we’ll have our 2nd LIVE Zoom call at 9:45 AM CT following the same format as the 1st LIVE call, but for Modules 5-8.

4. On Monday, December 7th, we’ll have our 3rd and final LIVE Zoom call at 9:45 AM CT following the same format as the other calls but with Modules 9-12, and then we’ll end with a virtual celebration!

HERE'S WHY YOU SHOULD JOIN US

As you've probably noticed, the client experience and its importance aren't going away. In fact, it's only becoming more important.

But this year has been hard. Meeting goals and accomplishing what you sought out to do at the beginning of this year, has been nothing short of impossible. However that also doesn't mean that you should just put focusing on your client experience as something to do, someday.

Nope. You know that's not right. You're dedicated to delivering an exceptional client experience NOW. You want to know more. You want to do more. You want to provide more. And really, you need it to happen sooner rather than later.

So sooner is now. That time is now. As not only can you end the year with this HUGE accomplishment of finishing this course, but you also get the added accountability & LIVE calls where we dig deep to talk about how to actually apply what you learn in the course and make your clients deliriously happy with you.

SO JOIN US!

This year doesn't have to be all about things that are out of control. Nope, not anymore. This time, it's your turn to control your firm, your client experience, your destiny.

So go ahead and join us in the challenge to end the year and the foundational client experience course taken round the world, "Designing the Design Process: The Foundation of an Exceptional Client Experience." by clicking below.

I can't wait to see you at the starting, and finishing, line.

I'M UP FOR THE CHALLENGE!

YOUR CLIENT EXPERIENCE IS GOOD

BUT YOU WANT IT TO BE EXCEPTIONAL

The thing is, your clients are already pretty happy with you and your process. You like them, they like you, and most of the time things go pretty well. But, you know it could be even better.

You know that there's room to grow. Room for improvement. And room for seriously impressing clients with the experience you offer.

IF YOU ONLY KNEW

You think to yourself, "If I only knew how to manage expectations from the beginning, confidently have those difficult conversations, and maintain the lead on projects - things could be so much better. My clients would be even happier than they already are."

" I JUST NEED SOMEONE TO TELL ME HOW."

YOU KNOW THERE'S SOMETHING MISSING

You just haven't been sure what will take your client experience from good to exceptional. You work hard. You run around in circles trying to find that perfect piece. You don't even bill for all of your time. But still there's something missing.

And even if clients don't realize it, you do. You realize that you're missing out on bigger projects, bigger profits, greater loyalty, and the "wow" that comes from delivering an exceptional client experience.

"GOOD ENOUGH" JUST ISN'T GOOD ENOUGH FOR YOU.

YOU'RE LOOKING FOR ANSWERS

Since "good enough" isn't good enough for you, you're looking for answers on how to be more, how to provide more.

And you know that creating, implementing, and maintaining a seamless client experience is no small task.

You may have even tried to go at it alone but found yourself wondering, "What does a great client experience even mean? What am I supposed to do?! Just be really nice, and give lots of gifts?"

Well, no. The client experience is about SO much more. It's about communication. It's about consistency. It's about sharing the right information at the right time.

IT'S ABOUT HAVING A PLAN.

SO LET'S GET YOU THAT PLAN

Thankfully, you don't have to come up with the plan on your own anymore. You don't have to come up with the answers on your own. They're already here for you.

They're written out. Your questions and worries are addressed. And the directions are clear. It's here for you. I'm here for you.

All in "Designing the Design Process: The Foundation of an Exceptional Client Experience."

"An Innate Ability to View Things from Both the Client Perspective & the Designer Perspective"

"Ashley's knowledge and attention to detail are paramount to the service she provides. Her concept of client services is astounding, and she has an innate ability to view things from both the client perspective and the designer perspective, with her recommendations perfectly bridging that gap.

I can't thank her enough for helping me to tighten up my processes, and to improve my client relations."

Beth Brunner of Quartz & Bone

HERE'S WHAT YOU'LL GET

Step by Step Direction

Learn the foundational elements of delivering a fantastic client experience throughout a project - all the systems, processes, and steps needed to streamline your firm and your client interactions.

The What and When

Find out how to make every step in the design process as stress free for your clients (and consequently, you) as possible. What a relief it'll be to finally know what clients need (& want) from you & when.

Scripts and Templates

Gain access to scripts and templates that'll help you become more efficient, consistent, & effective in everything you do. From how to deliver a killer design presentation, to what should be in your Welcome Packet, you'll no longer have to wonder what it takes to impress clients.

A New Level of Confidence

Discover how to successfully handle everything from hesitations during the design presentation to wrapping up projects with a wow. You'll have an entirely new level of confidence knowing that you're completely ready to serve your clients at the highest level.

A Community of Designers

Be invited to join an exclusive Facebook group of designers who are just as dedicated to delivering an exceptional experience, getting recommendations, answers, and so much more from your fellow designers and myself.

A Personal Guide

Follow me as I take you through over 4 & 1/2 hours of video instruction, 12 modules, loads of action items, & all the information you've been searching for like:

How to Lead Clients with Confidence
How to Set & Manage Expectations
How to Kick Off Projects the Right Way
How to Prepare for Pushback
How to Keep Clients Happy During the "Waiting Phase"
And So Much More!

"Whether You're a Seasoned Designer or Just Starting Out, I Highly Recommend This Course."

It all starts with a process and Ashley's course "designing the design process" delivers all the tools, guidelines, and helpful steps needed to build your design process with confidence. Whether you're a seasoned designer or just starting out, I highly recommend this course.

Ashley carefully considers all of the potential roadblocks and obstacles that are bound to happen in the process, and her organized step by step design process method addresses each potential obstacle and how to prepare for them. Thank you Ashley! I feel much more prepared going into each client meeting.

Audrey Sampson of Audrey Interiors

ONCE YOU SIGN UP

NOW WHAT'S GOING TO HAPPEN WHEN YOU JOIN US BY CLICKING BELOW?

1. You'll be asked to create an account with a password and email address.

2. After creating your login, you'll gain instant, lifetime access to the course & all the awesome extras!

3. You'll follow the course at your own pace.

4. If you signed up for course updates upon registration, you'll receive an invitation to join our exclusive Facebook group.

5. Receive continued support and answers to your course questions in our Facebook group.

6. Implement what you learned and wait for the "wow!!"s to start rolling in!

OK, I'M OFFICIALLY READY!

BE KNOWN FOR BEING EXCEPTIONAL

You've been looking for a way to give more, be more, and provide more to your clients. You want to be known for not only providing gorgeous designs, but also an exceptional experience. You want to be known for giving your clients maximum value.

So take that step. Say Goodbye to "Good Enough" & Hello to Exceptional by Clicking Below.

HELLO EXCEPTIONAL!

WE'LL LET OUR CLIENTS HAVE THE LAST WORD

"Ashley is all about value. Where do we add value? How do we value ourselves as designers? How do we show our clients our value? How the way we behave can impact our perceived value?

Working with Ashley absolutely added so much value to my business. I first heard Ashley on the awesome Luann Nigara's podcast "A Well Designed Business". Ashley came at the perfect time for me, as a baby designer (can you say that in your forties!?!), I am always questioning my value.

With the ever changing landscape of the interior design industry, Ashley guided me through ways to add value to my process and for my clients. Providing clients fabulous service and continual value will never be distrupted."

Libby Mansour of Studio Mansour

"Ashley Uhl really knows the Interior Design business. She understands that by streamlining your process and improving efficiency you really can have more time and be more profitable - two areas many designers struggle with.

All the feedback and solutions that Ashley provided us with were both creative and realistic. I would highly recommend Ashley's services to any designer.

Thank you, Ashley!"

Amy Kartheiser of Amy Kartheiser Design

"Not only does Ashley teach you how to provide an exceptional experience for your client, she also provides that experience to her clients.

The process that she teaches is thorough and well thought out with tons of examples to explain how the process works.

Providing an exceptional experience to my clients allows me to feel proud of my company and to also charge more money for my services."

Wendy Woloshchuk of Details Full Service Interiors