Designing the Design Process: The Foundation of an Exceptional Client Experience by Ashley Uhl

Designing the Design Process: The Foundation of an Exceptional Client Experience

The Foundational Course for Knowing the Systems, Processes, & Steps to Providing Your Clients with an Exceptional Client Experience 

What You'll Get from this Course

In this video course you'll learn the foundational elements of a fantastic client experience from beginning to end - all the systems, processes, and steps needed to streamline your firm and your client interactions.

Whether you've been in business for five years or twenty, if you're looking to gain the essential tools, tips, and strategies to wow your clients throughout each step of the design process, this is the course for you.

From successfully handling hesitations and concerns during the design presentation to mapping out the kind of experience you know will set your firm apart, you'll come away with an entirely new level of confidence knowing that you're completely ready to serve your interior design clients at the highest level. 

Testimonials

"Ashley is all about value. Where do we add value? How do we value ourselves as designers? How do we show our clients our value? How the way we behave can impact our perceived value? 

Working with Ashley absolutely added so much value to my business. I first heard Ashley on the awesome Luann Nigara's podcast "A Well Designed Business". Ashley came at the perfect time for me, as a baby designer (can you say that in your forties!?!),  I am always questioning my value. 

With the ever changing landscape of the interior design industry, Ashley guided me through ways to add value to my process and for my clients. Providing clients fabulous service and continual value will never be distrupted."
Libby Mansour of Studio Mansour
"Ashley's knowledge and attention to detail are paramount to the service she provides. 

Her concept of client services is astounding, and she has an innate ability to view things from both the client perspective and the designer perspective, with her recommendations perfectly bridging that gap. 

I can't thank her enough for helping me to tighten up my processes, and to improve my client relations."
Beth Brunner of Quartz & Bone
"Ashley Uhl really knows the Interior Design business.  She understands that by streamlining your process and improving efficiency you really can have more time and be more profitable - two areas many designers struggle with.  

All the feedback and solutions that Ashley provided us with were both creative and realistic.  I would highly recommend Ashley's services to any designer.  

Thank you, Ashley!"
Amy Kartheiser of Amy Kartheiser Design

What's included?

Video Icon 15 videos File Icon 13 files

Contents

Welcome to Designing the Design Process
Welcome to Designing the Design Process
1 min
How to Get the Most Value from this Course
How to Get the Most Value from this Course
3 mins
Module 1: Developing You into the Leader You Are
Module 1 - Developing You Into the Leader You Are
19 mins
My Current Design Process.pdf
7.11 MB
Module 2: Is there a "Perfect" Design Process?
Module 2 - Is there a "Perfect" Design Process?
23 mins
Module 3: Setting & Managing Expectations
Module 3 - Setting & Managing Expectations
16 mins
Module 4: Developing Your Customer Experience Journey
Module 4 - Developing Your Customer Experience Journey
17 mins
Client Journey Map - Example.xlsx
165 Bytes
Client Journey Map - Fill in the Blank.xlsx
165 Bytes
Client Journey Map - Example - XLS format.xls
51 KB
Client Journey Map - Fill in the Blank - XLS format.xls
29 KB
Module 5: Connecting with Your Client on the Screening Call
Module 5 - Connecting with Your Client On the Screening Call
21 mins
Successfully Tackling the Screening Call.pdf
5.78 MB
Module 6: Connecting with Your Client in the Initial Consultation
Module 6 - Connecting with Your Client in the Initial Consultation
31 mins
Welcome Packet Template-6.pdf
4.97 MB
The Value of a Designer-4.pdf
11.1 MB
Design Process Timeline-3.pdf
82 KB
Module 7: Connecting with Your Client on the Proposal
Module 7 - Connecting with Your Client in the Proposal
20 mins
Module 8: Kicking Off the Project
Module 8 - Kicking Off the Project
30 mins
We're Working Hard for the Money-4.pdf
5.19 MB
Module 9: Preparing for Pushback
Module 9 - Preparing for Pushback
23 mins
5 Tools for Getting a Yes.pdf
22.3 MB
Module 10: Connecting with Your Client During the Design Presentation
Module 10: Connecting with Your Client During the Design Presentation
31 mins
The Essential Steps of a Killer Design Presentation.pdf
20.6 MB
Module 11: Calming the Chaos of the Renovations & Installation Stage
Module 11 - Calming the Chaos
27 mins
Module 12: BONUS: Connecting with Your Client Post Project
BONUS: Module 12 - Connecting with Your Client Post Project
16 mins
How to Ask for Client Feedback-9.pdf
4.69 MB
Congratulations and Farewell
Congratulations & Farewell
2 mins