The Foundational Course for Knowing the Systems, Processes, & Steps to Providing Your Clients with an Exceptional Client Experience
What You'll Get from this Course
In this video course you'll learn the foundational elements of a fantastic client experience from beginning to end - all the systems, processes, and steps needed to streamline your firm and your client interactions.
Whether you've been in business for five years or twenty, if you're looking to gain the essential tools, tips, and strategies to wow your clients throughout each step of the design process, this is the course for you.
From successfully handling hesitations and concerns during the design presentation to mapping out the kind of experience you know will set your firm apart, you'll come away with an entirely new level of confidence knowing that you're completely ready to serve your interior design clients at the highest level.
Whether you've been in business for five years or twenty, if you're looking to gain the essential tools, tips, and strategies to wow your clients throughout each step of the design process, this is the course for you.
From successfully handling hesitations and concerns during the design presentation to mapping out the kind of experience you know will set your firm apart, you'll come away with an entirely new level of confidence knowing that you're completely ready to serve your interior design clients at the highest level.
Testimonials
"Ashley is all about value. Where do we add value? How do we value ourselves as designers? How do we show our clients our value? How the way we behave can impact our perceived value?
Working with Ashley absolutely added so much value to my business. I first heard Ashley on the awesome Luann Nigara's podcast "A Well Designed Business". Ashley came at the perfect time for me, as a baby designer (can you say that in your forties!?!), I am always questioning my value.
With the ever changing landscape of the interior design industry, Ashley guided me through ways to add value to my process and for my clients. Providing clients fabulous service and continual value will never be distrupted."
Working with Ashley absolutely added so much value to my business. I first heard Ashley on the awesome Luann Nigara's podcast "A Well Designed Business". Ashley came at the perfect time for me, as a baby designer (can you say that in your forties!?!), I am always questioning my value.
With the ever changing landscape of the interior design industry, Ashley guided me through ways to add value to my process and for my clients. Providing clients fabulous service and continual value will never be distrupted."
Libby Mansour of Studio Mansour
"Ashley's knowledge and attention to detail are paramount to the service she provides.
Her concept of client services is astounding, and she has an innate ability to view things from both the client perspective and the designer perspective, with her recommendations perfectly bridging that gap.
I can't thank her enough for helping me to tighten up my processes, and to improve my client relations."
Her concept of client services is astounding, and she has an innate ability to view things from both the client perspective and the designer perspective, with her recommendations perfectly bridging that gap.
I can't thank her enough for helping me to tighten up my processes, and to improve my client relations."
Beth Brunner of Quartz & Bone
"Ashley Uhl really knows the Interior Design business. She understands that by streamlining your process and improving efficiency you really can have more time and be more profitable - two areas many designers struggle with.
All the feedback and solutions that Ashley provided us with were both creative and realistic. I would highly recommend Ashley's services to any designer.
Thank you, Ashley!"
All the feedback and solutions that Ashley provided us with were both creative and realistic. I would highly recommend Ashley's services to any designer.
Thank you, Ashley!"
Amy Kartheiser of Amy Kartheiser Design
What's included?
15 videos
13 files
Contents
Welcome to Designing the Design Process
How to Get the Most Value from this Course
Module 1: Developing You into the Leader You Are
Module 2: Is there a "Perfect" Design Process?
Module 3: Setting & Managing Expectations
Module 4: Developing Your Customer Experience Journey
Module 5: Connecting with Your Client on the Screening Call
Module 6: Connecting with Your Client in the Initial Consultation
Module 7: Connecting with Your Client on the Proposal
Module 8: Kicking Off the Project
Module 9: Preparing for Pushback
Module 10: Connecting with Your Client During the Design Presentation
Module 11: Calming the Chaos of the Renovations & Installation Stage
Module 12: BONUS: Connecting with Your Client Post Project
Congratulations and Farewell